These General Terms and Conditions govern the sale of products offered by Marcela & Co.
These Terms and Conditions bind Marcela & Co and the Customer, granting them a series of rights and obligations from the moment the Customer places and accepts an order. Acceptance of these Terms and Conditions is essential to finalize an order.
These General Conditions shall be governed by the provisions of current legal regulations.
1. RELATED PARTIES
SELLING COMPANY
Marcela and Co SLU Headpieces
B56599103
Avenida de Europa, 11 office E
28224 Pozuelo de Alarcón
Contact
Email address: marcela@marcelaandco.com
Telephone: 610512820
Instagram: www.instagram.com/marcelaandco
Facebook: www.facebook.com/marcelaandco
CUSTOMER
We will consider as a Client any user who places an order through the various channels mentioned above and accepts it at the time of its creation.
The Customer must provide their personal data in order to place the order. This data will be processed in accordance with the provisions of the "Privacy Policy" section.
2. SUBJECT OF THE CONTRACT
The purchase and sale of products offered by Marcela & Co by the Client through (purchase channels):
(i) its website marcelaandco.com, including its subdomains,
(ii) their social media (Instagram, Facebook and other similar accounts with an official Marcela & Co account),
(iii) telephone call,
(iv) WhatsApp (instant messaging applications) and
(v) physical sales at the various locations.
3. PRODUCTS AND PRICES
a) Marcela & Co reserves the right to decide, at any time, which Products are offered to users through the website. In particular, Marcela & Co may at any time add new products to those offered or included on the website, it being understood that, unless otherwise stated, such new products will be governed by these General Terms and Conditions. Likewise, Marcela & Co reserves the right to discontinue providing or facilitating access to and use of any of the different types of Products offered on the website at any time and without prior notice.
b) The products displayed on the website will correspond as closely as possible, given the limitations of web display technology, to the actual products offered. Product characteristics and prices are shown on the website, except for products designed specifically for the client. Prices shown on the website are in euros and include VAT, unless otherwise stated.
4. PROCEDURE AND METHOD OF PAYMENT FOR PRODUCTS
The payment procedure and method will depend on the purchase channel used by the customer:
– If the purchase is made through the website, the user will pay by credit card (Visa or Mastercard). Payment processing is handled through a payment gateway (https://stripe.com/es). Marcela & Co will then send the user an email confirming the order.
– If the purchase is made through any of the other channels described in clause 2, Marcela & Co will confirm the order. The customer will then make the payment via bank transfer or cash.
The order confirmation sent by Marcela & Co is not valid as an invoice, only as proof of purchase.
5. RETURNS
a) Returns are only possible for another item or a voucher until the Friday of the same week the purchase was made. A weekend must not have passed. The headpiece or accessory must be in perfect condition and in its original packaging. Otherwise, Marcela & Co reserves the right to refuse the exchange or return.
The item must be returned in its original packaging to prevent damage. The box you receive with your order must be returned to the address agreed upon with Marcela & Co.
If you wish to exchange the product for another available on the website, you must contact Marcela & Co via email or telephone, specifying the chosen exchange option.
b) Exchange or return process: Shipping costs incurred for exchanges or returns must be paid by the customer in all cases. Once Marcela & Co has received the product and verified that it meets the following conditions:
It must not have been used, washed, or damaged.
It must be returned in its original packaging: The item must be sent back in its original packaging, wrapped to prevent damage. The box you receive with your order must be returned protected.
We will then send you a replacement item or a voucher for the amount paid. If your exchange or return cannot be accepted due to non-compliance with the conditions stated above, we will contact you.
c) Withdrawal will be denied when the product has been expressly manufactured, such as headpieces, hats, custom-made accessories or with a personalized color for the customer, since, due to its nature, its return is not mandatory.
6. RENTAL
In the case of rental, the conditions that regulate the service are as follows:
a) Marcela & Co offers its customers the option to rent products available on the website. Only wide-brimmed hats and fascinators can be rented. The customer must inform Marcela & Co of the product they wish to rent by email or telephone.
b) Marcela & Co will send the product to the customer at the agreed address based on clause 8.
c) The customer may use the rented product only once.
d) The customer will assume the shipping costs to the delivery and return address of the product at the address agreed with Marcela & Co
b) The customer must return the product in the same condition in which it was received. Once Marcela & Co has received the product and verified that it meets the following conditions:
It must not have been used, washed, or damaged.
It must be returned in its original packaging: The item must be sent back in its original packaging, wrapped to prevent damage. The box you receive with your order must be returned protected.
We will notify the customer if the product meets the conditions. If it does not meet the conditions, the customer will have to purchase the product at the same price available on the website.
7. CUSTOMER SERVICE
For any issues, complaints or to exercise your rights, the customer can send an email to marcela@marcelaandco.com
8. HOME DELIVERY SERVICE
a) The territorial scope of sales through the purchasing channels is any country in the world.
Purchased products will be shipped to the delivery address provided by the customer once payment has been verified. Delivery time will depend on the delivery address and the service selected by the customer.
b) Marcela & Co's delivery service is carried out in collaboration with reputable transport agencies. Orders will only be delivered to specific addresses. Marcela & Co is not responsible for any delivery delays caused by third parties, such as transport agencies, import delays, or customs procedures.
c) Shipping costs are the responsibility of the customer. Return shipping costs are also the responsibility of the customer. For international orders, delivery charges, return shipping costs, and any other expenses necessary for delivery will always be the responsibility of the customer.
9. INTELLECTUAL AND INDUSTRIAL PROPERTY
a) The User acknowledges that all elements of each of the products, the information and materials contained therein, the trademarks, the structure, selection, arrangement and presentation of their contents, and the computer programs used in connection with them, are protected by intellectual and industrial property rights of Marcela & Co itself or of third parties, and that the General Conditions do not grant him with respect to said industrial and intellectual property rights any other right other than those specifically contemplated therein.
b) Unless authorized by Marcela & Co or, where applicable, by the third-party holders of the corresponding rights, or unless legally permitted, the client may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow public access through any means of public communication to any of the elements referred to in the preceding paragraph. The client must use the materials, elements, and information accessed through the website solely for their own needs and agrees not to engage, either directly or indirectly, in any commercial exploitation of the materials, elements, and information obtained through them.
10. APPLICABLE REGULATIONS AND JURISDICTION
These General Terms and Conditions are governed by Spanish law. The parties submit, at their option, for the resolution of any disputes and waiving any other jurisdiction, to the courts of the city of Madrid.