These General Terms and Conditions of Sale govern the sale of the products offered by Marcela & Co.
These Terms and Conditions bind Marcela & Co and the Customer, granting them a series of rights and obligations from the moment the Customer places and accepts an order. Acceptance is essential to formalize an order.
These General Terms and Conditions shall be governed by the provisions of the current legal regulations.
1. PARTIES INVOLVED
SELLING COMPANY
Tocados Marcela and Co SLU
B56599103
Avda de Europa, 11 office E
28224 Pozuelo de Alarcón
Contact
Email: marcela@marcelaandco.com
Telephone and WhatsApp: +34 679 99 34 05 (Contact)
Instagram: www.instagram.com/marcelaandco
Facebook: www.facebook.com/marcelaandco
CUSTOMER
We consider a Customer to be any user who places an order through the various channels listed above and accepts it at the time of placement.
The Customer must provide their personal details to place the order. This data will be processed in accordance with the provisions of the “Privacy Policy” section.
2. OBJECT OF THE CONTRACT
The purchase and sale of the products offered by Marcela & Co by the Customer through (purchase channels):
(i) its website marcelaandco.com, including its subdomains,
(ii) its social media (Instagram, Facebook, and other similar platforms with an official Marcela & Co account),
(iii) telephone call,
(iv) WhatsApp (instant messaging applications), and
(v) in-person sales at various locations.
3. PRODUCTS AND PRICES
a) Marcela & Co reserves the right to decide, at any time, which Products are offered to users through the website. In particular, Marcela & Co may at any time add new products to those offered or included on the website, and unless otherwise stated, such new products shall be governed by the provisions of these General Terms and Conditions. Likewise, Marcela & Co reserves the right to discontinue the provision of, or access to and use of, any of the different classes of Products offered on the website at any time and without prior notice.
b) The Products included on the website shall correspond as faithfully as possible, as permitted by web display technology, to the products actually offered. The characteristics of the products and their prices are displayed on the website, except for products designed ad hoc for the customer. The prices indicated on the website are in euros and include VAT, unless otherwise stated.
4. PRODUCT PAYMENT PROCEDURE AND METHOD
The payment procedure and method will depend on the purchase channel used by the customer:
– If purchasing through the website, the user will pay by credit card (Visa or Mastercard). Payments are processed through a payment gateway (https://stripe.com/es). Subsequently, Marcela & Co will send an email to the user confirming the order.
– If purchasing through any of the other channels described in clause 2, Marcela & Co will confirm the order. Subsequently, the customer will make the payment by bank transfer or cash payment.
The order confirmation sent by Marcela & Co does not serve as an invoice, but only as proof of purchase.
5. RETURNS
Due to the nature of the products and the fact that they are expressly manufactured for each customer upon order, returns are not accepted. However, you may exchange the purchased product for another product or for a non-expiring voucher to use on our website if no weekend has passed between the date the product was received and the date it was shipped back to our facilities.
a) An exchange for another item or a voucher is only possible until Friday of the same week in which the purchase was made. A weekend must never have passed in between. The headpiece or accessory must be in perfect condition and in its original packaging. Otherwise, Marcela & Co reserves the right to refuse the exchange or return.
The item must be sent in its original packaging, wrapped to prevent damage. The box you receive with your order must be sent back to the address agreed with Marcela & Co.
If you wish to exchange the product for another available on the website, the user must contact Marcela & Co by email or telephone, specifying the chosen exchange option.
b) Exchange or return process: Shipping costs resulting from the exchange or return must in any case be paid by the customer. Once Marcela & Co has received the product and verified that it meets the following conditions:
It must not have been used, washed, or damaged.
It must be returned in its original packaging: The item must be sent in its original packaging, wrapped to prevent damage. The box you receive with your order must be sent back protected.
We will then proceed to send a new item for the exchange or a voucher for the amount paid. If your exchange or return cannot be accepted due to non-compliance with the conditions indicated above, we will contact you.
c) Withdrawal will be denied when the product has been expressly manufactured, such as headpieces, hats, custom-made accessories, or accessories in a personalized color for the customer, since, due to their nature, return is not mandatory.
6. RENTAL
In the event of rental, the conditions governing the service are as follows:
a) Marcela & Co makes the option of renting the products available on the website available to its customers. Only fascinators and headpieces may be rented. The customer must inform Marcela & Co of the product they wish to rent by email or telephone.
b) Marcela & Co will send the product to the customer to the address agreed upon based on clause 8.
c) The customer may use the rented product only once.
d) The customer will bear the shipping costs to the delivery address and the return costs of the product to the address agreed with Marcela & Co
b) The customer must return the product in the same condition in which they received it. Once Marcela & Co has received the product and verified that it meets the following conditions:
It must not have been used, washed, or damaged.
It must be returned in its original packaging: The item must be sent in its original packaging, wrapped to prevent damage. The box you receive with your order must be sent back protected.
We will then inform the customer that the product meets the conditions. If it does not meet the conditions, the customer must purchase the product at the same price available on the website.
7. CUSTOMER SERVICE
For any incident, claim, or exercise of their rights, the customer may send an email to marcela@marcelaandco.com
8. HOME DELIVERY SERVICE
a) The geographical area for sales through the purchase channels is any country in the world.
The purchased products will be sent to the delivery address indicated by the customer once payment has been verified. The delivery time will depend on the delivery address and the service contracted by the customer.
b) Marcela & Co's delivery service is carried out in collaboration with reputable shipping agencies. Orders will only be served at specific addresses. Marcela & Co is not responsible for possible delivery delays due to third-party management, such as shipping agencies, import delays, or customs clearance.
c) Shipping costs are borne by the customer. Return costs are also borne by the customer. If ordered from abroad, delivery charges, return charges, or any expense necessary to carry out the delivery will always be borne by the customer.
9. INTELLECTUAL AND INDUSTRIAL PROPERTY
a) The User acknowledges that all elements of each of the products, the information and materials contained therein, the trademarks, the structure, selection, arrangement, and presentation of their contents, and the computer programs used in connection with them, are protected by the intellectual and industrial property rights of Marcela & Co itself or of third parties, and that the General Terms and Conditions do not grant them any right with respect to said industrial and intellectual property rights other than those specifically provided for therein.
b) Unless authorized by Marcela & Co or, where applicable, by the third-party holders of the corresponding rights, or unless legally permitted, the customer may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow public access through any means of public communication to any of the elements referred to in the preceding paragraph. The customer must use the materials, elements, and information accessed through the use of the website solely for their own needs, undertaking not to directly or indirectly engage in any commercial exploitation of the materials, elements, and information obtained through them.
10. APPLICABLE REGULATIONS AND JURISDICTION
These General Terms and Conditions are governed by Spanish law. The parties submit, at their choice, for the resolution of disputes and with the waiver of any other jurisdiction, to the courts and tribunals of the city of Madrid.