Welcome to our online store!
In most cases, delivery times for orders will not exceed 5 working days (Monday to Friday). If this is the case, we will let you know when we receive your order. If you need it sooner, write to us at marcela@marcelaandco.com and we will do everything possible to ensure that you receive it sooner.
Due to the nature of the product and being made expressly for each customer under order, returns are not accepted. You can exchange it for another product or for a voucher with no expiration date to use on our website if a weekend has not passed between the date of receipt of the product and the date of return of the same to our facilities.
You can ask us for modifications to any of the products we have at no additional cost, but these cannot be exchanged for others and you must pay half of the sale price. This amount will not be refunded if you cancel the purchase before the product is delivered.
We will be happy to answer any of your questions via marcela@marcelaandco.com
Terms and conditions
These General Terms and Conditions regulate the sale of the products offered by Marcela & Co.
These Conditions bind Marcela & Co and the Client, granting them a series of rights and obligations, from the moment the latter places and accepts an order. Their acceptance is essential in order to formalize an order.
These General Conditions shall be governed by the provisions of current legal regulations.
1. RELATED PARTIES
SELLING COMPANY
Marcela and Co SLU Headpieces
B56599103
Europa Avenue, 11 office E
28224 Pozuelo de Alarcon
Contact:
Email (e-mail): marcela@marcelaandco.com
Phone: 610512820
Instagram: www.instagram.com/marcelaandco
Facebook: www.facebook.com/marcelaandco
CUSTOMER
We consider a Client to be any user who places an order through the various channels stated above and accepts it at the time of placing the order.
The Customer must provide his/her personal data in order to place the order. These data will be treated in accordance with the provisions of the “Privacy Policy” section.
2. PURPOSE OF THE CONTRACT
The purchase and sale of the products offered by Marcela & Co by the Client through (purchase channels):
(i) its website marcelaandco.com, including its subdomains,
(ii) their social networks (Instagram, Facebook and other similar ones with official Marcela & Co account),
(iii) telephone call,
(iv) Whatsapp (instant messaging applications) and
(v) physical sales at different locations.
3. PRODUCTS AND PRICES
a) Marcela & Co reserves the right to decide, at any time, which Products are offered to users through the website. In particular, Marcela & Co may at any time add new products to those offered or included on the website, it being understood that unless otherwise provided, such new products will be governed by the provisions of these General Conditions. Likewise, Marcela & Co reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of Products offered on the website.
b) The Products included on the website will correspond as faithfully as possible to the products actually offered, as permitted by the technology used to display the website. The characteristics of the products and their prices appear on the website, except for products designed ad hoc for the client. The prices indicated on the website are in euros and include VAT, unless otherwise indicated.
4. PROCEDURE AND METHOD OF PAYMENT FOR PRODUCTS
The procedure and method of payment will depend on the purchasing channel used by the customer:
– If the purchase is made through the website, the user will make the payment by credit card (Visa or Mastercard). The management of the payments is done through a payment gateway (https://stripe.com/es). Subsequently, Marcela & Co will send an email to the user confirming the order.
– If the purchase is made through the other channels described in clause 2, Marcela & Co will confirm the order. The customer will then make payment by bank transfer or cash payment.
The order confirmation sent by Marcela & Co is not valid as an invoice, only as proof of purchase.
5. RETURNS
a) Returns for another item or a voucher are only possible up until Friday of the same week in which the purchase was made. Never if there has been a weekend in between. The headdress or accessory must be in perfect condition and in its original packaging. Otherwise, Marcela & Co reserves the right to refuse the exchange or return.
The item must be sent in its original packaging, wrapped to avoid damage. The box you receive with your order must be sent back to the address agreed with Marcela & Co.
If you wish to exchange the product for another available on the website, you must contact Marcela & Co via email or phone, specifying the chosen exchange option.
b) Exchange or return process: The shipping costs arising from the exchange or return must be paid in any case by the customer. Once Marcela & Co has received the product and has verified that it meets the following conditions:
It must not have been used, washed or damaged.
Must be returned in original packaging: The item must be returned in its original packaging, wrapped to avoid damage. The box you receive with your order must be returned protected.
We will then proceed to send you a new item for the exchange or a voucher for the amount paid. If your exchange or return cannot be accepted due to its lack of compliance with the conditions indicated above, we will contact you.
c) Withdrawal will be denied when the product has been expressly manufactured, such as headdresses, hats, accessories made to measure or with a personalized color for the client, since, due to their nature, their return is not required.
6. RENT
In the case of rental, the conditions that regulate the service are as follows:
a) Marcela & Co offers its customers the option of renting the products available on the website. Only hats and headdresses can be rented. The customer must inform Marcela & Co of the product they wish to rent by email or telephone.
b) Marcela & Co will send the product to the customer at the agreed address based on clause 8.
c) The customer may use the rented product only once.
d) The customer will assume the shipping costs to the delivery address and return of the product to the address agreed with Marcela & Co.
b) The customer must return the product in the same condition in which it was received. Once Marcela & Co has received the product and has verified that it meets the following conditions:
It must not have been used, washed or damaged.
Must be returned in original packaging: The item must be returned in its original packaging, wrapped to avoid damage. The box you receive with your order must be returned protected.
We will inform the customer that the product meets the conditions. If the conditions are not met, the customer must purchase the product at the same price available on the website.
7. CUSTOMER SERVICE
For any incident, claim or exercise of your rights, the client may send an email to the address marcela@marcelaandco.com
8. HOME DELIVERY SERVICE
a) The territorial scope of sales through the purchasing channels is any country in the world.
Purchased products will be sent to the delivery address indicated by the customer once payment has been confirmed. Delivery time will depend on the delivery address and the service contracted by the customer.
b) Marcela & Co's delivery service is carried out in collaboration with renowned transport agencies. Orders will only be delivered to specific addresses. Marcela & Co is not responsible for possible delays in deliveries due to third-party procedures, such as transport agencies, import delays or customs management.
c) Shipping costs are the responsibility of the customer. Return costs are the responsibility of the customer. In the case of orders from abroad, delivery costs, return costs or any expenses necessary to make the delivery will always be the responsibility of the customer.
9. INTELLECTUAL AND INDUSTRIAL PROPERTY
a) The User acknowledges that all elements of each of the products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in relation to them, are protected by intellectual and industrial property rights of Marcela & Co itself or of third parties, and that the General Conditions do not attribute to the User any other right with respect to said industrial and intellectual property rights other than those specifically contemplated therein.
b) Unless authorized by Marcela & Co or, where applicable, by the third parties holding the corresponding rights, or unless legally permitted, the client may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The client must use the materials, elements and information accessed through the use of the website solely for his/her own needs, and undertakes not to directly or indirectly make commercial use of the materials, elements and information obtained through them.
10. APPLICABLE REGULATIONS AND JURISDICTION
These General Conditions are governed by Spanish law. The parties agree, at their discretion, to resolve any disputes and waive any other jurisdiction, to the courts and tribunals of the city of Madrid.